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Iain

Wednesday January 10, 2024

★★★★★

I can only describe this company’s customer service as… Superb!!!!

I had ordered a frameless channel through another company (Aluminox) who actually are supplied by Pure-Vista. I had damaged the glass clamps supplied and was getting no where with Aluminox when trying to get replacements. After waiting months for a reply from emails and phone calls I eventually researched the internet for a similar supplier. I found Pure-Vista.
I phoned to ascertain if they had the same clamps for sale.. spoke with Adam Oates and he was more than helpful. Asked me to send an email with what I needed.
Got an almost instant reply to my email, from Viv, and Viv said they would also send me a spare adjusting clamp as well.
In short, from the time of my initial contact phone call with Pure-Vista and to replacement clamps and spanner being delivered to me was less that 24hrs… as I say customer service Superb.

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